Returns + Policies
I want you to be completely satisfied with your Zelma Rose purchase. It's essential that my pieces are both beautiful and durable, but with all handmade creations, there are some limitations to their durability. To keep your Zelma Rose Iooking beautiful I recommend you do not wear while swimming, showering, or exposed to in climate weather. While the Estero, Tomales, and Drake designs are machine washable, I recommend closely following the washing instructions which can be found under the product listings.
I am happy to do repairs for damages sustained through normal wear and tear, and I will charge only for shipping. I will also happily do other repairs for a fee. Please contact me to discuss requests.
If you are not delighted with your purchase, please contact me within 1 week of receiving your order regarding a return or an exchange for item(s) of equal value. Custom orders cannot be returned or exchanged. Shipping costs for the return or exchange are the responsibility of the customer and items must be shipped to Zelma Rose for return or exchange in sellable and new condition.