FAQ

Welcome to Zelma Rose. Curious? I hope so! I want you to be excited and delighted by your purchase. Please read the important policies below before purchasing.

Payment

I accept PayPal for my Web Shop purchases. Please ensure that you pay in full within 24 hours of purchase. I reserve the right to cancel orders that are unpaid after 24 hours.

 

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.


CA residents will be charged 8.75% sales tax. This will be added on during checkout to purchase and shipping cost.

Shipping

I'm proud to offer USPS Priority Shipping on all orders!

Your purchase will arrive ready for giving.

Necklaces, rings, and earrings arrive in a brown kraft paper box tied with twine and finished with a Zelma Rose tag.

DOMESTIC ORDERS will be shipped USPS Priority Mail. This normally takes 2-3 business days. If you are in need of faster service, convo me and I will email you a price quote for faster shipping. I am happy to upgrade to Express Mail, if requested. Please let me know and any additional charges will be added to your PayPal invoice. Due to size, wholesale orders are excluded from this free domestic shipping rate.

CANADIAN ORDERS will be shipped USPS Priority Mail. Delivery time will vary and may take up to 12 days. Due to size, wholesale orders are excluded from this flat international shipping rate. Please contact me if you would like to upgrade shipping on an international order and I'll send a revised invoice. Zelma Rose is not responsible for any customs or duty fees.

INTERNATIONAL ORDERS will ship USPS Priority Mail. Delivery time will vary and may take up to 14 days. Due to size, wholesale orders are excluded from this flat international shipping rate. Please contact me if you would like to upgrade shipping on an international order and I'll send a revised invoice. Zelma Rose is not responsible for any customs or duty fees.


Unfortunately, on occasion, things do get lost or damaged in the mail. Zelma Rose cannot be held responsible for lost or damaged packages, or orders that arrive late due to delayed or poor service on the part of USPS, bad weather or other creative acts of mother nature.

Refunds and Exchanges

I want you to be completely satisfied with your Zelma Rose purchase. It's essential that my pieces are both curious and durable, but with all handmade creations, there are some limitations to their durability. Please carefully read the care notes in the FAQ. I am happy to do repairs for damages sustained through normal wear and tear, and I will charge only for shipping. I will also happily do other repairs for a fee. Please contact me to discuss requests.


If you are not delighted with your purchase, please contact me within 1 week of receiving your order regarding exchange for item(s)of equal value. Custom orders cannot be exchanged. Shipping costs for the exchange are the responsibility of the customer and items must be returned for exchange in sellable and new condition.

Additional Policies and FAQs

FAQs

1)Is the item in the picture the actual item I will be receiving?

The pictures are representative of the piece(s) you are purchasing. I make every effort to make the individual pieces as similar as possible to the item pictured, but because of the handmade nature of the items, especially those featuring hand cut silhouettes, your piece will have some small variation that makes it unique. Pieces that feature vintage buttons and/or adornments are posted only in the quantity that they are available. Most are entirely unique, but some will be made in groups of 2 or more, depending on the availability of the featured item. If you see a piece that is no longer available, due to the one of a kind nature of the featured vintage button or adornment, please contact me and I can work with you to create a similar custom order based upon what I have collected.


2)What materials are used in Zelma Rose creations?

I use the finest 100% cotton fabrics and embroidery thread in my designs. All my chains and pendants are nickle and lead free and made right here in the USA. Earrings are affixed to either sterling silver ear hooks or lead and nickel safe antique brass or surgical steel ear posts. Rings are affixed to nickel and lead safe adjustable (fits sizes 5-8 best) antique brass ting bases. 

3)How do I care for my Zelma Rose creations?

People from all walks of life wear Zelma Rose creations. From everyday fashion statements to a unique piece for a wedding or special occasion to on stage in the theater, be inspired! Kindly remember that fabric and stitching are sensitive to the elements. I recommend taking items off when showering, swimming or sleeping. If possible, keep your items in an airtight container (a Ziploc bag works just fine) as this will keep them safe and cozy. Scarves can be washed in the delicate machine setting in cold water and dried on an extra low or tumble dry setting. If scarves are put in the dryer they will most likely require ironing once they are dry. Chalkboard and chalkboard magnetic surfaces can be gently wiped with a damp cloth or paper towel. Regular chalk works great, but chalk or pastel artists pencils work wonderfully for detail. Keep in mind that lockets are never 100% secure. I recommend using copies of photos, especially family heirloom photos, so the originals are kept safe and sound at home. Lockets contain a tiny magnet and are not suitable for children or adults with certain health conditions such as pacemakers. By purchasing a locket you are agreeing to these terms.

4)Do you do custom orders?

YES! I love to do custom work, it's so exciting! Contact me and we can discuss creating something truly curious just for you.

Ideas of your own? Of course I'm curious. Email me at zelmarose@gmail.com.


5)Do you accept wholesale orders?

Yes, I do. If you are interested in including Zelma Rose creations in your boutique or gallery, please contact me for a line sheet.

Please note:
All designs and patterns and photographs © Lisa Anderson Shaffer (Zelma Rose) and should not be duplicated or reproduced without permission.